Terms of Service for Oxford Flower Delivery: Flowers Oxford

Flowers Oxford Online Delivery Terms & Conditions

Introduction

Welcome to Flowers Oxford. By accessing and using our website for online flower delivery in Oxford and the surrounding areas, you agree to comply with and be bound by the following Terms & Conditions. These terms govern your use of our services and your placement of orders with Flowers Oxford. Please read these terms carefully before making a purchase. If you do not agree with any part of these terms, you should refrain from using our services.

Eligibility & Scope

These Terms & Conditions apply to all customers placing orders for flower delivery through our online platform, regardless of whether you are located in Oxford or the immediate surrounding areas. By placing an order with Flowers Oxford, you confirm that you are at least 18 years old and capable of entering a legally binding contract under UK law.

The Order Process

Our online flower delivery process is designed to be user-friendly and efficient for our customers in Oxford and the surrounding localities. The steps in the order process are as follows:

Product Selection: Browse our website and select your preferred floral arrangements or gifts. Product descriptions and images are provided to guide your choice, but please note that flower availability may vary based on seasonality and supply.
Add to Basket: Once you have chosen your items, add them to the online shopping basket. Review your selection before proceeding to checkout.
Checkout Process: You will be prompted to provide accurate recipient and delivery details. Please ensure all information is correct to guarantee successful delivery of your flowers within Oxford or the chosen local area.
Order Confirmation: After submitting your order and providing payment details, you will receive an on-screen confirmation and, where possible, an order confirmation via your chosen communication method. This confirmation does not indicate acceptance of the order, only receipt of it.
Acceptance of Order: Acceptance occurs when we dispatch your order for delivery. We reserve the right to refuse or cancel orders at our discretion, particularly in the event of errors in pricing, stock shortages, or suspected fraudulent activity. In such cases, you will be informed and any payments refunded promptly.

Payments

Flowers Oxford offers a range of secure payment methods, suitable for customers ordering flower delivery online in Oxford and nearby areas. Payments must be made in full at the time of ordering, using the available payment gateways listed at checkout. The accepted payment methods will be clearly displayed and may include debit or credit cards and other secure digital payment options.

All prices on our website are quoted in GBP (Pounds Sterling) and are inclusive of applicable VAT. Delivery charges, if any, are displayed separately at checkout. By confirming your order, you authorise us to debit the total amount from your chosen payment method.

If there is a problem processing payment or if payment is not received or declined, we will not process your order and you will be notified accordingly. Flowers Oxford will not be liable for any delays or non-delivery resulting from failed payment.

Cancellations and Amendments

We understand that circumstances may require customers in Oxford and surrounding areas to cancel or amend their flower order. Our cancellation policy is as follows:

Timeframe: For most items, you have the right to cancel your order up until 24 hours prior to your requested delivery date. Bespoke, personalised, or specially sourced arrangements may not be eligible for cancellation after order confirmation, due to perishable nature and preparation time.
How to Cancel: To request a cancellation or amendment, please contact us through the details provided on our website as soon as possible. We aim to accommodate amendments where feasible, but cannot guarantee changes if your order is already in production or out for delivery.
Refunds: For successful cancellations within the permitted timeframe, a full refund will be processed to your original payment method. Refunds for late cancellations, non-perishable items, or special circumstances will be considered at our discretion and in accordance with UK consumer protection laws.

Delivery Policy

Flowers Oxford offers flower delivery throughout Oxford and nearby regions. Customers are responsible for providing accurate delivery details. Each order will be delivered on the specified delivery date, subject to availability and local conditions.

Delivery Times: While we make every effort to deliver at requested times and on requested dates, we cannot guarantee precise delivery times due to varying circumstances, including traffic, weather, or recipient availability.
Failed Deliveries: If the recipient is unavailable at the delivery address, we will follow your chosen delivery instructions where possible (such as leaving with a neighbour or in a safe place). If delivery is not possible, we will attempt to contact you for further instructions. Re-delivery may incur an additional charge.
Non-Deliverable Areas or Addresses: If an address is outside our stated delivery zones or incomplete, we may not be able to fulfil the order. In such cases, we will inform you and arrange for an alternative solution or a refund.

Returns and Flower Freshness Guarantee

Flowers Oxford takes great pride in the quality and freshness of all floral products delivered in Oxford and the local area. We guarantee our flowers will be fresh on delivery and last a minimum of five days if cared for according to the provided instructions. Should you have concerns about your order, please notify us within 24 hours of delivery.

Returns: Due to the perishable nature of flowers, returns are generally not possible once delivery has occurred unless there is a genuine issue with the quality or accuracy of the product delivered.
Faulty, Damaged or Incorrect Items: If your order arrives in unsatisfactory condition or is not as described, please contact us immediately. At our discretion, we may offer a replacement, partial refund, or full refund depending on the circumstances and evidence provided (such as photographs).
Non-Perishable Items: Where your order includes non-perishable gifts, such as vases or chocolates, standard UK distance selling regulations may apply.

Use of the Website

All content on the Flowers Oxford website, including images, design, text and branding, remains the intellectual property of Flowers Oxford or its licensors. You may use the website only for lawful purchasing of products or information. Unauthorised commercial use, reproduction, or other prohibited uses may result in legal action.

Liability and Disclaimer

Flowers Oxford strives to provide a high-quality flower delivery service in Oxford and nearby locations. However, we are not liable for:

Delays or failure to deliver due to acts of nature, extreme weather, road closures, strikes, or other circumstances beyond our reasonable control.
Any indirect, incidental, or consequential damages arising from your use of our website or services.
Mistakes due to inaccurate or incomplete order information provided by the customer.
Minor variations in flower or bouquet appearance due to seasonal availability or supply limitations. While we endeavour to match the displayed designs, substitutions may occasionally be required to ensure freshness and timely delivery.

Our total aggregate liability under these Terms & Conditions shall not exceed the total value of the order placed by you, the customer.

Personal Data and Privacy

Flowers Oxford is committed to protecting your privacy and personal data. All information provided during the ordering process is handled in accordance with applicable UK data protection legislation. Personal data will not be shared with third parties except as required to fulfil your order or as required by law.

Amendments to Terms

Flowers Oxford reserves the right to update or modify these Terms & Conditions at any time, without prior notice. The latest version will always be available on our website and will apply to all orders placed after the effective date of changes. Continued use of our services constitutes acceptance of the updated terms.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising in connection with your use of the Flowers Oxford website or service are governed by the laws of England and Wales. Any legal actions or proceedings must be brought in a court of competent jurisdiction located in England.

General Provisions

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. Failure by Flowers Oxford to exercise any right or enforce any provision does not constitute a waiver of such rights or provisions.

Contact Information

If you have any questions regarding these Terms & Conditions, or about online flower delivery in Oxford and neighbouring locations, please refer to our website's contact page for how to reach our customer service team. We are always happy to assist you.

Application of Terms

These Terms & Conditions apply to all customers ordering flower delivery from Flowers Oxford, regardless of whether your delivery destination is within Oxford city limits or the closely surrounding areas. By placing an order, you confirm your agreement to these terms in their entirety.

Thank you for choosing Flowers Oxford for your online flower delivery needs in Oxford and beyond.