Returns, Refunds & Fresh Flowers Guarantee
Our Fresh Flowers Guarantee
At Flowers Oxford, we take immense pride in delivering the freshest flowers to homes and businesses across Oxford. As your trusted local Oxford florist, we are committed to providing you with beautiful blooms that not only brighten your day but last as long as possible. We stand by our Fresh Flowers Guarantee, promising that every bouquet leaves our shop at its peak condition and freshness.
Damaged-on-Arrival Policy
We understand how disappointing it is to receive flowers that are not in perfect condition. If your order arrives damaged or not as fresh as you expect, please reach out to us within 24 hours of delivery. To help us quickly resolve the issue, we kindly request a photo of the bouquet as delivered. This helps us assess the situation and offer you the fairest resolution possible. Rest assured, our team will address your concerns promptly, as your satisfaction matters to us.
Freshness Window
Our flowers are sourced daily from trusted growers and suppliers to ensure their quality and longevity. We guarantee that all our fresh flowers will look their best for at least 5 days from delivery, provided they are cared for according to the care instructions supplied with your bouquet. If you experience any issues with premature wilting or lack of freshness within this window, please get in touch with us so we can investigate and arrange a suitable solution.
Refund & Replacement Policy
Your happiness is our top priority. If your delivered flowers are not up to our usual standards of freshness or have been damaged in transit, you may be eligible for one of the following options:
- Free Replacement: We will deliver a replacement bouquet as soon as possible, at no extra cost to you.
- Full or Partial Refund: Depending on the issue, you may choose a full refund or a partial refund to your original payment method.
Our team will work with you to determine the best resolution, ensuring that every customer is treated fairly and promptly.
How To Make A Complaint
If you are unhappy with your order or any aspect of our service, please contact us directly with the details of your experience. We welcome feedback and will do our utmost to resolve complaints in a friendly and timely manner. To help us serve you better, please provide your order number, a description of the problem, and any supporting photos if applicable. Our team reviews all complaints thoroughly and will reply as quickly as possible with a proposed solution.
Trusted Local Florist in Oxford
Flowers Oxford has served the Oxford community for years, offering quality, care, and dedication to every order. We cater to households, offices, and events throughout the city and nearby areas. Our fresh flowers guarantee is a testament to our belief in quality and commitment to customer satisfaction. When you choose Flowers Oxford, you’re choosing a local business that genuinely cares about your experience — before, during, and after your order.
